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ICBPOSSP, the Institute for Certified Business Process Outsourcing and Shared Services Professionals Certification is an independent certification created for professional development in the BPO outsourcing space to set industry standards for both the outsourcing professions and other related professions and stakeholders. We at ICBPOSSP, are enriching the way nations breed their business process and outsourcing workforce; how they enhance their market-competitiveness and make their BPO sectors the engine of employment and economic growth.

With IBPOSSP and ICBPOSSP, employers can their staff with the right Professional Certification they need to succeed in their career. Created by experts, IBPOSSP library of trusted practice and lessons covers every aspect of Businesses. Individuals practice at their own pace, first filling in gaps in their understanding and then accelerating their learning.

The Purpose and mission is to elevate the Outsourcing profession by:

  • Setting outsourcing industry standards.
  • Provide a solution to career stagnation.
  • Providing an independent assessment of those standards through testing.
  • Supporting career paths through a flexible stackable credentialing framework.
  • Ensuring recognition for those who have earned the certification.
  • Recognizing continued professional development through certification maintenance.
  • Provide world-class credentials.

Our certifications exams at ICBPOSSP are:

Associate Business Process Outsourcing (BPOC-Associate)

This level of the BPOC certification is designed for young professionals who are in the early part of their career or whose professional roles and aspirations are focused on a few areas of expertise.

Specialist Business Process Outsourcing (BPOC- Specialist)

The BPOC Specialist is designed for professionals in over 6 years of expertise. It is developed to boost your confidence and knowledge and prepare you to become an expert. 

Expert Business Process Outsourcing (BPOC- Expert)

The BPOC- Expert is a workshop-based certification, designed to help you maximize team productivity, drive breakthrough innovation, and secure a competitive edge for your company.

Manager Business Process Outsourcing (BPOC- Manager)

The BPOC-Manager is a workshop-based certification, designed to help Senior Managers maximize team productivity, drive breakthrough innovation, and secure a competitive edge.

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